CARE FOR YOUR RETREAT
Good care starts
with the right information.
Find practical guidance, prepare a support request, or ask about compatible accessories.
CARE
Keep it in good condition.
Start with cleaning, drying and the instructions for your model.
Read the care guide ↗HELP
Tell us what’s happening.
Include your model, order reference, issue description and photos. Do not send payment details.
Email support ↗PARTS & ACCESSORIES
Find the right fit.
Ask about compatibility and availability before ordering a replacement or accessory.
Ask about a part ↗Keep your information together.
Save your order confirmation, final specification, installation record and warranty terms. They help identify the right support path when you need it.